Refund policy

RETURN POLICY

Last updated January 13, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, the product must :

• Be unworn/used
• In the original state you received the item in,
• Have all the original packaging the product came in.

 If your item meets the criteria, please email customer service at madebyscouts@gmail.com to request a return. State your order number, name, and the issue with your product. Our customer service will usually respond in 1-3 business days. If approved for a return, you will receive a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the given address.

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

•        Sale items are FINAL SALE and cannot be returned. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

support@madebyscouts.ca